Customer service

A highly efficient customer service to meet all your requirements 

Our customer service with its engineers provides you with the following services: 

Troubleshooting 

As far as possible, we sort out your problem within 24 hours. 

Efficient telephone support 

Our computer-assisted support allows us to provide targeted help in order to solve the problem encountered. 

Fully equipped vehicles 

A guaranty for quality interventions.

Preventive service 

• A subscription-based preventive service optimises the preventive service on your robot or machine. 
• It offers you a 10 % rebate on hourly rates for all types of works. 

Troubleshooting - overhaul - updating 

• General machine overhauls are carried out in our workshop. 
• Certain repair work on semi-automatic and manual machines can be performed in our workshop. 

7/7 Stand-by service 

• Preventive service subscribers benefit from a week-end stand-by service (paying service). 
• Our answering machine will tell you the phone number to call. You can also leave a message.